Work Experience

Jordan

• Assist businesses in constructing the appropriate IT infrastructure (hardware, software, services, and people) in alignment with the business’s overall goals and objectives.
• Help businesses select suitable ERP, CRM, and HRMS solutions.
• Architect and manage the implementation of ERP, CRM, and HRMS projects from kicking off to signing off.
• Help businesses move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
• Assist businesses in becoming digital enterprises by adopting digital technologies in all business areas.
• Advise businesses on how to use Information Technology to meet their business objectives.

• Assessed the performance, reliability, and capacity of IT systems.
• Verified adherence to internal policies and industry standards.
• Identified and prioritized potential risks to the IT infrastructure.
• Evaluated the network security, access controls, and vulnerability management practices.
• Evaluated the disaster recovery plan and business continuity strategies.

• Established clear and measurable IT objectives aligned with the overall business goals.
• Conducted a thorough analysis of the existing IT infrastructure.
• Evaluated current IT infrastructure scalability and flexibility.
• Architected and implemented an ERP & SCM solution tailored to aqua manufacturing processes.
• Developed a comprehensive disaster recovery plan to ensure minimal disruption in case of failures.
• Encourage collaborative culture using shared documents, project management tools, and virtual meetings.

• Architected and implemented POS, inventory management, and Finance systems.
• Implemented an online order-management system, and integrated a digital payment solution.
• Built an online presence to showcase products, display the menu, and allow customers to place orders online.
• Architected analytics tools to gather data on sales, customer behavior, and website traffic.
• Utilized social media channels to engage with customers, share updates, run promotions, and gather feedback.

• Built visual identity, online presence, and emailing system.

• Architected Dynamics 365 solution (Finance, Supply Chain Management, and Sales) and Microsoft Power BI by developing a strategic road-mapping, and a solution design.
• Controlled time, cost, and resources that affect the implementation process.
• Managed Argo’s technological team and vendor’s delivery teams about the implementation process.

• Built the company strategy.
• Provided recommendations for suitable IT infrastructure and cloud services.
• Provided recommendations for suitable IT systems (Inventory, Purchasing, Sales, Payroll, and Field Force).
• Created the brand of the company (logo, theme, packaging materials, showroom stands).
• Created manufacturing processes, raw materials requirement plans, and sales plans to achieve planned goals.
• Created SOPs for production, inventory, security, and safety.
• Provided advice to the company to comply with active regulations/laws.

• Contributed to building the company strategy.
• Supervised the company’s progress and contributed to drawing up the overall plan.
• Providing recommendations for suitable IT infrastructure and cloud services.
• Managing the development and function of the company’s core application (Android app and IOS app).
• Controlled CAPEX & OPEX of the company.
• Provided advice to the company to comply with active regulations/laws.

• Evaluated the current situation of the recently implemented Dynamics AX ERP with Retail POS.
• Executed a transformation plan of the operational retail system (15-year-old DOS-based) to Dynamics AX ERP.
• Provided recommendations on transforming historical data of the operational retail system (15-year-old) from DOS OS to Windows OS (Microsoft SQL Server DB).

• Evaluated the current situation of the recently implemented Dynamics AX ERP.
• Conducted a health check of the operational status of this Dynamics AX ERP.

• Evaluated IT infrastructure (Hardware, Software, Services, People) and reported recommendations.
• Decided on suitable ERP and HRMS systems, then created an RFP document.
• Analyzed and evaluated received proposals then selected ERP implementer.
• Led the implementation of Dynamics AX 2012 R3 ERP and HRMS projects.
• Architected the integration between services and maintenance system with Dynamics AX 2012.
• Architected the integration between order-taking and field force system with Dynamics AX 2012.
• Managed the after-signoff project phase (6 months) to ensure the use of all systems (ERP, HRMS, Service & Maintenance, Order Taking & Field Force) as expected by the business.

• Analyzed and evaluated several received ERP proposals.
• Evaluated IT infrastructure (Hardware, Software, Services, People) and reported recommendations.
• Selected a suitable ERP system and created a roadmap for its implementation.
• Prepared RFP documents for selected ERP to be sent to the implementers.

Jordan, Emirates, Kuwait, Algeria, Turkey, Uruguay, Brazil, Australia

• Build IT infrastructure (hardware, software, services, and people) across the group (46 companies dispersed over 5 continents) and the marine fleet (12 livestock shipping vessels), and manage IT initiatives across the group and the marine fleet.
• Build a data center and a disaster recovery data center to serve all group companies.
• Develop and implement a strategic IT roadmap aligned with the group’s strategy.
• Responsible for IT budget planning, and forecasting.
• Lead the management of business requirements for IT transformation.
• Implement Microsoft Dynamics AX 2012 ERP across the group.
• Establish central IT management to serve and support group companies and marine fleets.
• Build a unified communication email system for all companies in the group.

• Built a central data center in the headquarters designed on virtualization technology.
• Built disaster recovery data center in Abu Dhabi, UAE designed on virtualization technology.
• Built IT infrastructure in 14 sites around the world.
• Established central IT management to serve and support all group companies.
• Architected and implemented central Microsoft Dynamics AX 2012 R2 ERP system in 5 companies out of 46.
• Built a unified communication email system to serve all group companies.
• Managed and supported information systems operated in the marine fleet (Payroll, Inventory, and Purchasing).

Jordan

• Assist businesses in constructing the appropriate IT infrastructure (hardware, software, services, and people) in alignment with the business’s overall goals and objectives.
• Help businesses select suitable ERP, CRM, and HRMS solutions.
• Architect and manage the implementation of ERP, CRM, and HRMS projects from kicking off to signing off.
• Help businesses move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
• Assist businesses in becoming digital enterprises by adopting digital technologies in all business areas.
• Advise businesses on how to use Information Technology to meet their business objectives.

• mplemented a central GPS clock to provide accurate and synchronized time to four electricity-generating stations under different platforms (HP UNIX, Windows Server 2003, Windows Server 2008).

• Evaluated IT infrastructure (Hardware, Software, Services, People) then issued a report of recommendations.
• Selected a suitable ERP system, then prepared a roadmap for implementation.
• Prepared RFP document of the chosen ERP to be sent to implementers.
• Analyzed and evaluated received proposals then selected ERP implementer.

Jordan

• Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.
• Participate in planning enterprise objectives to enable the deployment and management of current and future technologies.
• Establish a supply chain department, unify, and integrate all processes between purchasing, sales, warehouses, and production departments.
• Control all operations that influence the manufacturing cycle: supply chain, quality control, quality assurance, and regulatory affairs by acting as the operations coordinator between them.
• Develop and deploy IT budgeting.

• Moved IT infrastructure investment of United Pharmaceuticals (UP) from the basic level (cost center) to the dynamic level (strategic asset) by ensuring UP’s Infrastructure Optimization (IO).
• Involved IT in business and manufacturing, controlling expenditure, and developing appropriate IT capabilities.
• Built the supply chain department in United Pharmaceuticals and deployed an integrated system between all concerned departments depending on Dynamics AX ERP.
• Reduced materials expenditures by determining low and fast-moving materials.
• Participated in determining 20/80 products by combining operational, financial, and marketing prospects.

• Develop an IT strategy.
• Perform gap analysis between business and IT strategy then develop a strategic IT plan.
• Lead ERP project implementation process and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
• Develop, implement, monitor, and control IT Policies and Procedures.
• Ensure that applicable project management practices are followed throughout project lifecycles.
• Direct IT department and manage IT budgeting to accomplish corporate goals and objectives.
• Review future IT plans for software and hardware requirements and calculate the total cost of ownership (TCO).
• Oversee Microsoft enterprise licensing agreement, and evaluate Microsoft software annual expenditure.
• Manage service level agreements (SLA) and monitor suppliers’ quality of service (QoS).

• Implemented Microsoft Dynamics AX ERP at United Pharmaceuticals, in 2009 in record time by considering the multifarious aspects and complexity of the pharmaceutical industry.
• Saved 40% of maintenance and fuel expenditures of the car fleet by implementing a fleet management system.

• Plan, develop, and manage all IT operations, systems, and support throughout the company.
• Direct and facilitate IT strategic and tactical planning.
• Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
• Hire and supervise a skilled team of IT professionals; guide the professional development of IT personnel.
• Manage budget for technology, IT services, and IT team members.
• Liaise with vendors and service providers to ensure the efficient and cost-effective acquisition of technology purchases; warranties and service agreements.
• Manage support computerized machines/devices, and participate in IQ/OQ document preparation.
• Settle backup and disaster recovery plans and procedures.
• Stay informed on new or emerging trends and technologies that provide clear benefits to the business.
• Install and deploy needed communication frameworks between business units.

• Expanded data center and infrastructure to serve all business units.
• Played a key role in preparing the corporate identity manual and corporate packaging manual.
• Eliminated the time needed in the calibration process of packaging machines by reducing varieties in sizes of medicines’ outer boxes.
• Built a technical support division to solve users’ technical issues and maintain hardware, software, and services in-house as much as possible to save time and cost.
• Emphasized information orientation inside the company between users and conducted training sessions from time to time according to corporate needs.
• Upgraded business LAN network cabling, fiber optics, switches, routers, servers, and various network devices.
• Planned and installed various modules (hardware and software) across the company.

• Install, configure, and administer Windows Server, Exchange, ISA, SharePoint, and SQL Server.
• Administer domain names, websites, Active Directory, DNS, DHCP, etc.
• Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth.
• Control system’s backup and recovery.
• Protect IT Systems from viruses, hacking, and spyware.
• Administer, and tune databases (SQL Server, Exchange, and Oracle).
• Oversee installed hardware and software inventory.
• Configure and control technical devices such as PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs, etc.

• Built archiving, document control, and automated fax systems.
• Installed and implemented an IT security policy that prevented any data leakage or time-wasting.
• Developed an application using FoxPro to manage drug accelerated stability studies for the R&D dept.
• Computerized many processes in Production, Warehousing, Purchasing, R&D, QC, QA, and RA departments.

Jordan, UAE, Canada

• Lead the portfolio management of the Group’s IT.
• Lead strategic technological planning, and business initiatives, to achieve business goals.
• Initiate the ERP project implementation process at Concept FZE Dubai Co. and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
• Ensure and support business unit managers to deploy IT services efficiently.
• Develop and deploy IT budgeting for the group.
• Participate in preparing the group’s objectives and goals to enable the processing and deployment of information.
• Optimize and utilize the infrastructure of the IT in the group.

• Implemented ARGUS ERP at Concept Syrup Mfg. FZE, Dubai in 2009.
• Built the IT infrastructure at Concept FZE Dubai.
• Planned and developed the networking and communication systems for Creative Tours Co., Amman.
• Planned and developed the networking and communication systems for Emmar Real Estate Co., Amman.
• Implemented billing system (Highdeal) at Syntagma Networks Co., Vancouver, Canada.

Jordan

• Perform computerized office operations, faxing, calculations, and analysis.
• Control inventory system of goods located at the Zarqa free zone warehouse.

Jordan

• Supervise, maintain, and operate 6 computers that form the company’s lab.

Jordan

• Perform computerized office operations, faxing, calculations, and analysis.