Work Experience

Jordan

IT Consultant & Solutions Architect

Jul 2014 – Now ◦ [9½ Years]

• Assist businesses in constructing the appropriate IT infrastructure (Hardware, Software, Services, People) in alignment with the business’s overall goals and objectives.
• Help businesses select suitable ERP, CRM, and HRMS solutions.
• Architect and manage the implementation of ERP, CRM, and HRMS projects from kicking off to signing off.
• Help businesses move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
• Advise businesses on how to use Information Technology to meet their business objectives.
• Assist businesses in becoming digital enterprises by adopting digital technologies in all business areas.

• Established clear and measurable IT objectives aligned with the overall business goals.
• Conducted a thorough analysis of the existing IT infrastructure
• Evaluated current IT infrastructure scalability and flexibility.
• Architected and implemented an ERP & SCM solution tailored to aqua manufacturing processes.
• Developed a comprehensive disaster recovery plan to ensure minimal disruption in case of failures.
• Encourage collaborative culture using shared documents, project management tools, and virtual meetings.

• Architected and implemented POS, inventory management, and Finance systems.
• Implemented an online order-management system, and integrated a digital payment solution.
• Built an online presence to showcase products, display the menu, and allow customers to place orders online.
• Architected analytics tools to gather data on sales, customer behavior, and website traffic.
• Utilized social media channels to engage with customers, share updates, run promotions, and gather feedback.

• Built visual identity, online presence, and emailing system.

• Architected Dynamics 365 solution (Finance, Supply Chain Management, and Sales) and Microsoft Power BI by developing a strategic road-mapping, and a solution design.
• Controlled time, cost, and resources that affect the implementation process.
• Managed Argo’s technological team and vendor’s delivery teams about the implementation process.

• Built the company strategy.
• Provided recommendations for suitable IT infrastructure and cloud services.
• Provided recommendations for suitable IT systems (Inventory, Purchasing, Sales, Payroll, and Field Force).
• Created the brand of the company (logo, theme, packaging materials, showroom stands).
• Created manufacturing processes, raw materials requirement plans, and sales plans to achieve planned goals.
• Created SOPs for Production, Inventory, and Security and safety.
• Provided advice to the company to comply with active regulations/laws.

• Contributed to building the company strategy.
• Supervised the company’s progress and contributed to drawing up the overall plan.
• Providing recommendations for suitable IT infrastructure and cloud services.
• Managing the development and function of the company’s core application (Android app and IOS app).
• Controlled CAPEX & OPEX of the company.
• Provided advice to the company to comply with active regulations/laws.

• Evaluated the current situation of the recently implemented Dynamics AX ERP with Retail POS.
• Executed a transformation plan of the operational retail system (15-year-old DOS-based) to Dynamics AX ERP.
• Provided recommendations on transforming historical data of the operational retail system (15-year-old) from DOS OS to Windows OS (Microsoft SQL Server DB).

• Evaluated the current situation of the recently implemented Dynamics AX ERP.
• Conducted a health check of the operational status of this Dynamics AX ERP.

• Evaluated IT infrastructure (Hardware, Software, Services, People) then issued a report of recommendations.
• Decided on a suitable ERP system and HRMS system, and then created an RFP document.
• Analyzed and evaluated received proposals then selected ERP implementer.
• Led the implementation of Dynamics AX 2012 R3 ERP and HRMS projects.
• Architected the integration between services and maintenance system with Dynamics AX 2012.
• Architected the integration between order-taking and field force system with Dynamics AX 2012.
• Managed the after-signoff project phase (six months) to ensure the use of all systems (ERP, HRMS, Service & Maintenance, Order Taking & Field Force) as expected by the business.

• Analyzed and evaluated three previously received different ERP proposals.
• Evaluated IT infrastructure (Hardware, Software, Services, People) then issued a report of recommendations.
• Selected a suitable ERP system and created a roadmap for its implementation.
• Prepared RFP documents for selected ERP to be sent to the implementers.

Jordan, Emirates, Kuwait, Algeria, Turkey, Uruguay, Brazil, Australia

Group IT Manager & ERP Project Manager

Apr 2012 – Jun 2014 ◦ [2¼ Years]

• Build IT infrastructure (Hardware, Software, Services, People) across the group (46 companies dispersed over five continents) and the marine fleet (12 livestock shipping vessels).
• Build a data center to serve all companies of the group.
• Build a Disaster Recovery data center to serve all group companies.
• Connect all group companies around the world to one data center.
• Implement Dynamics AX 2012 ERP across the group.
• Establish central IT management to serve and support group companies and marine fleets.
• Build a unified communication email system for all companies in the group.
• Manage IT initiatives across the group and the marine fleet.

• Built a central data center in the headquarters designed on virtualization technology.
• Built disaster recovery data center in Abu Dhabi, UAE designed on virtualization technology.
• Built IT infrastructure in 14 sites around the world.
• Established central IT management to serve and support all group companies.
• Architected and implemented central Dynamics AX 2012 R2 ERP in 5 out of 46 companies.
• Built a unified communication email system to serve all group companies.
• Managed and supported information systems operated in the marine fleet (Payroll, Inventory, and Purchasing).

Jordan

IT Consultant & Solutions Architect

Apr 2011 – Apr 2012 ◦ [1 Year]

• Assist businesses in constructing the appropriate IT infrastructure (Hardware, Software, Services, People) in alignment with the business’s overall goals and objectives.
• Help businesses select suitable ERP, CRM, and HRMS solutions.
• Architect and manage the implementation of ERP, CRM, and HRMS projects from kicking off to signing off.
• Help businesses move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
• Advise businesses on how to use Information Technology to meet their business objectives.
• Assist businesses in becoming digital enterprises by adopting digital technologies in all business areas.

• Evaluated IT infrastructure (Hardware, Software, Services, People) then issued a report of recommendations.
• Selected a suitable ERP system, then prepared a roadmap for implementation.
• Prepared RFP document of the chosen ERP to be sent to implementers.
• Analyzed and evaluated received proposals then selected ERP implementer.

• Implemented a central GPS clock to provide accurate and synchronized time to four electricity-generating stations under different platforms (HP UNIX, Windows Server 2003, Windows Server 2008).

Jordan

Assistant General Manager

Jun 2010 – Apr 2011 ◦ [1 Year]

• Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.
• Participate in planning enterprise objectives to enable the deployment and management of current and future technologies.
• Establish a Supply Chain department, unify, and integrate all processes between Purchasing, Sales, Warehouses, and Production departments.
• Control all operations that influence the manufacturing cycle: Supply Chain, Quality Control, Quality Assurance, and Regulatory Affairs by acting as the operations coordinator between them.
• Develop and deploy IT budgeting.

• Moved IT infrastructure investment of United Pharmaceuticals (UP) from the basic level (cost center) to the dynamic level (strategic asset) by ensuring UP’s Infrastructure Optimization (IO). UP was able to realize the full value of its IT infrastructure investments and establish IT as a strategic business asset.
• Involved IT in business and manufacturing, controlling expenditure, and developing appropriate IT capabilities.
• Established the Supply Chain department in United Pharmaceuticals and deployed an integrated system between all concerned departments depending on Dynamics AX ERP.
• Reduced materials expenditures by determining low and fast-moving materials.
• Participated in determining 20/80 products by combining operational, financial, and marketing prospects.

IS Manager & ERP Project Manager

Aug 2007 – May 2010 ◦ [3 Years]

• Develop an IT strategy.
• Perform gap analysis between business and IT strategy then develop a strategic IT plan.
• Lead ERP project implementation process and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
• Develop, implement, monitor, and control IT Policies and Procedures.
• Ensure that applicable project management practices are followed throughout project lifecycles.
• Direct IT department and manage IT budgeting to accomplish corporate goals and objectives.
• Review future IT plans for software and hardware requirements and calculate the total cost of ownership (TCO).
• Oversee Microsoft enterprise licensing agreement, and evaluate Microsoft software annual expenditure.
• Manage service level agreements (SLA) and monitor suppliers’ quality of service (QoS).

• Implemented Microsoft Dynamics AX ERP at United Pharmaceuticals, in 2009 in record time by taking into consideration the multifarious aspects and complexity of the pharmaceutical industry.
• Saved 40% of maintenance and fuel expenditures of the car fleet by implementing a fleet management system.

IT Manager

Aug 2004 – Aug 2007 ◦ [3 Years]

• Plan, develop, and manage all IT operations, systems, and support throughout the company.
• Direct and facilitate IT strategic and tactical planning.
• Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
• Hire and supervise a skilled team of IT professionals; guide the professional development of IT personnel.
• Manage budget for technology, IT services, and IT team members.
• Liaise with vendors and service providers to ensure the efficient and cost-effective acquisition of technology purchases; warranties and service agreements.
• Manage support computerized machines/devices, and participate in IQ/OQ document preparation.
• Settle backup and disaster recovery plans and procedures.
• Stay informed on new or emerging trends and technologies that provide clear benefits to the business.
• Install and deploy needed communication frameworks between business units.

• Expanded data center and infrastructure to serve all business units.
• Played a key role in preparing the corporate identity manual and corporate packaging manual.
• Eliminated the time needed in the calibration process of packaging machines by reducing varieties in sizes of medicines’ outer boxes.
• Built a technical support division to solve users’ technical issues and maintain hardware, software, and services in-house as much as possible to save time and cost.
• Emphasized information orientation inside the company between users and conducted training sessions from time to time according to corporate needs.
• Upgraded business LAN network cabling, fiber optics, switches, routers, servers, and various network devices.
• Planned and installed various modules (hardware and software) across the company.

System Administrator

Nov 1993 – Aug 2004 ◦ [11 Years]

• Install, configure, and administer Windows Server, Exchange, ISA, SharePoint, and SQL Server.
• Administer domain names, websites, Active Directory, DNS, DHCP, etc.
• Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth.
• Control system’s backup and recovery.
• Protect IT Systems from viruses, hacking, and spyware.
• Administer, and tune databases (SQL Server, Exchange, and Oracle).
• Oversee installed hardware and software inventory.
• Configure and control technical devices such as PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs, etc.

• Built archiving, document control, and automated fax systems.
• Installed and implemented an IT security policy that prevented any data leakage or time-wasting.
• Developed an application using FoxPro to manage drug accelerated stability studies for the R&D dept.
• Computerized many processes in Production, Warehousing, Purchasing, R&D, QC, QA, and RA departments.

Jordan, UAE, Canada

Chief Information Officer (CIO)*

Aug 2007 – Apr 2011 ◦ [4 Years]

• Lead the portfolio management of the Group’s IT.
• Lead strategic technological planning, and business initiatives, to achieve business goals.
• Initiate the ERP project implementation process at Concept FZE Dubai Co. and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
• Ensure and support business unit managers to deploy IT services efficiently.
• Develop and deploy IT budgeting for the group.
• Participate in preparing the group’s objectives and goals to enable the processing and deployment of information.
• Optimize and utilize the infrastructure of the IT in the group.

• Implemented ARGUS ERP at Concept Syrup Mfg. FZE, Dubai in 2009.
• Built the IT infrastructure at Concept FZE Dubai.
• Planned and developed the networking and communication systems for Creative Tours Co., Amman.
• Planned and developed the networking and communication systems for Emmar Real Estate Co., Amman.
• Implemented billing system (Highdeal) at Syntagma Networks Co., Vancouver, Canada.

Jordan

Computer Operator

Sep 1992 – Sep 1993 ◦ [1 Year]

• Perform computerized office operations, faxing, calculations, and analysis.
• Control inventory system of goods found at the Zarqa free zone store.

Jordan

Computer Lab. Supervisor

Mar 1992 – Sep 1992 ◦ [½ Year]

• Supervise, maintain, and operate six computers that form the company’s lab.

Jordan

Computer Supervisor

Sep 1991 – Mar 1992 ◦ [½ Year]

• Perform computerized office operations, faxing, calculations, and analysis.