IT Consultant & Solutions Architect
LORE ESSENCE IT CONSULTANCY | Jordan 		Jul 2014 – Now ◦ [11 Years]
  • Support businesses in constructing the appropriate IT infrastructure, including hardware, software, services, and personnel, in alignment with their strategic objectives.
  • Enable businesses to become digital enterprises by integrating digital technologies across all operational areas.
  • Assist businesses in moving IT infrastructure from a cost center to a strategic asset
  • Guide businesses in selecting the most suitable ERP, CRM, and HRMS solutions.
  • Architect and manage the lifecycle implementation of ERP, CRM, and HRMS projects, from kickoff to signoff.
  • Provide strategic IT consulting to help businesses achieve their objectives through effective technology adoption.
PROJECTS:
  • Future Beacon Consulting Corporation, Amman – Jordan
  • Afamiacare Healthcare Co., Amman – Jordan
  • Furat Mineral Water Mfg. Co., Misrata – Libya
  • Jordanian Sharia Lawyers Org., Amman – Jordan
  • Serendipity Bakery & Cafe Corp., Masqat – Oman
  • Argo Apparel Mfg. Inc., Brooksville, Florida – USA
  • Sanabel Bread Mfg. Co., Amman – Jordan
  • Inbish Co., Amman – Jordan
  • Smartbuy Co., Amman – Jordan
  • Manaseer Ready-Mix Co., Amman – Jordan
  • Dada Group, Amman – Jordan
  • Aden Refinery Company (ARC) Co., Aden – Yemen
Group IT Manager & ERP Project Manager
HIJAZI & GHOSHEH GROUP | Jordan, Emirates, Kuwait, Algeria, Turkey, Uruguay, Brazil, Australia 		Apr 2012 – Jun 2014 ◦ [2¼ Years]
  • Build IT infrastructure (hardware, software, services, and people) across the group (46 companies dispersed over 5 continents) and the marine fleet (12 livestock shipping vessels), and manage IT initiatives across the group and the marine fleet.
  • Build a data center and a disaster recovery data center to serve all group companies.
  • Develop and implement a strategic IT roadmap aligned with the group’s strategy.
  • Responsible for IT budget planning and forecasting.
  • Lead the management of business requirements for IT transformation.
  • Lead Microsoft Dynamics AX ERP project implementations across the group.
  • Establish central IT management to serve and support group companies and marine fleets.
  • Build a unified email infrastructure to streamline communication across all group entities.
IT Consultant & Solutions Architect
LORE ESSENCE IT CONSULTANCY | Jordan 		Apr 2011 – Apr 2012 ◦ [1 Year]
  • Support businesses in constructing the appropriate IT infrastructure, including hardware, software, services, and personnel, in alignment with their strategic objectives.
  • Enable businesses to become digital enterprises by integrating digital technologies across all operational areas.
  • Assist businesses in moving IT infrastructure from a cost center to a strategic asset
  • Guide businesses in selecting the most suitable ERP, CRM, and HRMS solutions.
  • Architect and manage the lifecycle implementation of ERP, CRM, and HRMS projects, from kickoff to signoff.
  • Provide strategic IT consulting to help businesses achieve their objectives through effective technology adoption.
PROJECTS:
  • Central Electricity Generating Co., Aqaba – Jordan
  • Pioneer Pharma Mfg. Co., Sulaimaniyah – Iraq
Chief Information Officer (CIO)
ALMUNJED GROUP | Jordan, Canada, Emirates 		Aug 2007 – Apr 2011 ◦ [4 Years]
  • Lead the portfolio management of the group’s IT infrastructure.
  • Optimize and leverage the group’s IT infrastructure.
  • Drive strategic technology planning to achieve business goals.
  • Develop and deploy an IT budget for the group.
  • Lead ERP project implementations at Concept FZE Dubai Co.
  • Implement a billing system at Syntagma Networks Co., Vancouver, Canada.
  • Ensure and support business unit managers to deploy IT services efficiently.
  • Participate in preparing the group’s objectives and goals to enable the processing and deployment of information.
Assistant General Manager
UNITED PHARMACEUTICALS | Jordan 		Jun 2010 – Apr 2011 ◦ [1 Year]
  • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.
  • Participate in planning enterprise objectives to enable the deployment and management of current and future technologies.
  • Establish a supply chain department and unify and integrate all processes between purchasing, sales, warehouses, and production departments.
  • Control all operations that influence the manufacturing cycle (supply chain, quality control, quality assurance, and regulatory affairs) by acting as the operations coordinator between them.
  • Develop and deploy the IT budget.
IS Manager & ERP Project Manager
UNITED PHARMACEUTICALS | Jordan 		Aug 2007 – May 2010 ◦ [3 Years]
  • Develop an IT strategy.
  • Conduct a gap analysis between the business and IT strategies, then develop a strategic IT plan.
  • Lead ERP project implementations and manage IT initiatives.
  • Develop, implement, monitor, and control IT Policies and Procedures.
  • Ensure that applicable project management practices are followed throughout project lifecycles.
  • Direct the IT department and manage IT budgeting to accomplish corporate goals and objectives.
  • Review future IT plans for software and hardware requirements and calculate the total cost of ownership (TCO).
  • Oversee Microsoft enterprise licensing agreement, and evaluate Microsoft software annual expenditure.
  • Manage service level agreements (SLA) and monitor suppliers’ quality of service (QoS).
IT Manager
UNITED PHARMACEUTICALS | Jordan 		Aug 2004 – Aug 2007 ◦ [3 Years]
  • Plan, develop, and manage all IT operations, systems, and support throughout the company.
  • Direct and facilitate IT strategic and tactical planning.
  • Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
  • Hire and supervise a skilled team of IT professionals; guide the professional development of IT personnel.
  • Manage budget for technology, IT services, and IT team members.
  • Liaise with vendors and service providers to ensure the efficient and cost-effective acquisition of technology purchases, warranties, and service agreements.
  • Manage and support the computerized machines/devices, and participate in IQ/OQ document preparation.
  • Settle backup and disaster recovery plans and procedures.
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the business.
  • Install and deploy needed communication frameworks between business units.
System Administrator
UNITED PHARMACEUTICALS | Jordan 		Nov 1993 – Aug 2004 ◦ [11 Years]
  • Install, configure, and administer Windows Server, Exchange, ISA, SharePoint, and SQL Server.
  • Administer domain names, websites, Active Directory, DNS, DHCP, etc.
  • Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth.
  • Control system’s backup and recovery.
  • Protect IT Systems from viruses, hacking, and spyware.
  • Administer and tune databases (SQL Server, Exchange, and Oracle).
  • Oversee installed hardware and software inventory.
  • Configure and control technical devices such as PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs, etc.
Computer Operator
DHOOK TRADING | Jordan		Sep 1992 – Sep 1993 ◦ [1 Year]
  • Perform computerized office operations, including faxing, calculations, and analysis.
  • Control the inventory system of goods located at the Zarqa free zone warehouse.
Computer Lab. Supervisor
JAFA ELECTRONICS | Jordan		Mar 1992 – Sep 1992 ◦ [½ Year]
  • Supervise, maintain, and operate 6 computers that form the company’s lab.
Computer Supervisor
STARS TOURISM | Jordan		Sep 1991 – Mar 1992 ◦ [½ Year]
  • Perform computerized office operations, including faxing, calculations, and analysis.