♦ LORE ESSENCE

Jordan

IT Consultant – Founder Jul 2014 – Now ◦ [6 Years]
ROLE:
  • • Help businesses to build suitable IT infrastructure (Hardware, Software, Services, & People).
  • • Provide businesses with IT consulting services on how to move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
  • • Advise businesses on how to use Information Technology to meet their business objectives.
  • • Help businesses select ERP software and provide a detailed roadmap on how to implement it.
  • • Manage ERP implementation projects from kicking off to signing off.
  • • Provide help and support to businesses in various technical and managerial aspects.
ACHIEVEMENTS:
Project: INBISH CO., AMMAN – JORDAN
  • • Contributed to establishing the company strategy.
  • • Providing advice to the company to comply with active regulations/laws.
  • • Controlling CAPEX & OPEX of the company.
  • • Overseeing the progress of the company and contribute to drawing the overall plan.
Project: SMARTBUY CO., AMMAN – JORDAN
  • • Evaluated the current situation of recently implemented Dynamics AX ERP.
  • • Initiated a transformation plan of the operational retail system (15-yrs old) to Dynamics AX ERP (w/Retail POS).
  • • The project stopped after 14 weeks because of the Covid-19 outbreak.
Project: MANASEER READY-MIX CO., AMMAN – JORDAN
  • • Evaluated the current situation of recently implemented Dynamics AX ERP.
  • • Conducted a health check of the operational status of this Dynamics AX ERP.
Project: NASSIM DADA & PARTNERS CO., AMMAN – JORDAN
  • • Evaluated IT infrastructure (Hardware, Software, Services, & People) then issued a report of recommendations.
  • • Selected a suitable ERP system and suitable HRMS System.
  • • Prepared RFP document for selected ERP system to be sent to implementers.
  • • Analyzed and evaluated received proposals then selected ERP implementer.
  • • Led the implementation process of the Dynamics AX 2012 R3 ERP project and HRMS project.
  • • Contributed to building an integration between service & maintenance system with Dynamics AX 2012.
  • • Contributed to building an integration between order taking & field force system with Dynamics AX 2012.
  • • Managed the after-signoff project phase to assure using all systems (ERP, HRMS, Service & Maintenance, Order Taking & Field Force) as expected by the business.
Project: ADEN REFINERY COMPANY (ARC), ADEN – YEMEN
  • • Analyzed and evaluated three previously received different ERP proposals.
  • • Evaluated IT infrastructure (Hardware, Software, Services, & People) then issued a report of recommendations.
  • • Selected a suitable ERP system, then prepared a roadmap of implementation.
  • • Prepared RFP documents for selected ERP to be sent to implementers.
♦ HIJAZI & GHOSHEH GROUP

Jordan, Emirates, Kuwait, Algeria, Turkey, Uruguay, Brazil, Australia

Group IT Manager Apr 2012 – Jun 2014 ◦ [2¼ Years]
ROLE:
  • • Build IT infrastructure (Hardware, Software, Services, & People) across the group (46 companies in 5 continents) and the marine fleet (12 livestock shipping vessels).
  • • Build Datacenter to serve all companies of the group.
  • • Build Disaster Recovery Datacenter to serve all companies of the group.
  • • Connect all companies of the group around the world to one datacenter.
  • • Establish central IT management to serve & support group companies and marine fleet.
  • • Implement Dynamics AX 2012 ERP across the group.
  • • Build a unified communication & email system for all companies in the group.
  • • Manage IT initiatives across the group and the marine fleet.
ACHIEVEMENTS:
  • • Built Central Datacenter in the headquarter designed on virtualization technology.
  • • Built DR Datacenter in Abu Dhabi, UAE designed on virtualization technology.
  • • Built IT infrastructure in 14 sites around the world.
  • • Established central IT management to serve and support all group companies.
  • • Implemented central Dynamics AX 2012 R2 ERP in 5 out of 46 companies.
  • • Built a unified communication & email system to serve all group companies.
  • • Managed and supported information systems operated in the marine fleet (Payroll, Inventory, and Purchasing).
♦ LORE ESSENCE

Jordan

IT Consultant – Founder Apr 2011 – Apr 2012 ◦ [1 Year]
ROLE:
  • • Help businesses to build suitable IT infrastructure (Hardware, Software, Services, & People).
  • • Provide businesses with IT consulting services on how to move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
  • • Advise businesses on how to use Information Technology to meet their business objectives.
  • • Help businesses select ERP software and provide a detailed roadmap on how to implement it.
  • • Manage ERP implementation projects from kicking off to signing off.
  • • Provide help and support to businesses in various technical and managerial aspects.
ACHIEVEMENTS:
PROJECT: PIONEER PHARMA CO., SULAIMANIYAH – IRAQ
  • • Evaluated IT infrastructure (Hardware, Software, Services, & People) then issued a report of recommendations.
  • • Selected a suitable ERP system, then prepared a roadmap of implementation.
  • • Prepared RFP documents for selected ERP to be sent to implementers.
  • • Analyzed and evaluated received proposals then selected ERP implementer.
PROJECT: CENTRAL ELECTRICITY GENERATING CO., AQABA – JORDAN
  • • Implemented central GPS clock to provide accurate and synchronized time to four electricity-generating stations under different platforms (HP UNIX, Windows Server 2003, Windows Server 2008).
♦ UNITED PHARMACEUTICALS

Jordan

Assistant General Manager Jun 2010 – Apr 2011 ◦ [1 Year]
ROLE:
  • • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.
  • • Participate in the preparation of enterprise objectives to enable the processing and deployment of information.
  • • Participate in coordination of the deployment, and management of current and future technologies.
  • • Develop and deploy IT budgeting.
  • • Establish Supply Chain department, unify, and integrate all processes between Purchasing, Sales, Warehouses, and Production departments.
  • • Control all operations that influence the manufacturing cycle: Supply Chain, Quality Control, Quality Assurance, and Regulatory Affairs by acting as the operations coordinator between them.
ACHIEVEMENTS:
  • • Moved IT infrastructure investment of United Pharmaceuticals (UP) from the basic level (cost center) to dynamic level (strategic asset) by ensuring UP’s Infrastructure Optimization (IO). This enabled UP to realize the full value of its IT infrastructure investments and established IT as a strategic business asset.
  • • Involved IT in business and manufacturing taking into consideration: controlling expenditure, and developing appropriate IT capabilities.
  • • Established Supply Chain department in United Pharmaceuticals and deployed an integrated system between all concerned departments depending on Dynamics AX ERP.
  • • Reduced materials expenditures by determining low & fast-moving materials.
  • • Participated in determining 20/80 products by combining operational, financial, and marketing prospects.
IS Manager Aug 2007 – May 2010 ◦ [3 Years]
ROLE:
  • • Develop an IT strategy.
  • • Perform gap analysis between business and IT strategy then develop a strategic IT plan.
  • • Lead ERP project implementation process and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
  • • Develop, implement, monitor, and control IT Policies and Procedures.
  • • Ensure that applicable project management practices are followed throughout project lifecycles.
  • • Direct IT department and manage IT budgeting to accomplish corporate goals & objectives.
  • • Review future IT plans for software & hardware requirements and calculate the total cost of ownership (TCO).
  • • Oversee Microsoft enterprise licensing agreement, evaluate Microsoft software annual expenditure.
  • • Manage service level agreements (SLA) and monitor the quality of service (QoS) provided by suppliers.
ACHIEVEMENTS:
  • • Implemented Microsoft Dynamics AX ERP at United Pharmaceuticals, in 2009 in record time by taking into consideration the multifarious aspects and complexity of the pharmaceutical industry.
  • • Saved 40% of maintenance and fuel expenditures of the car fleet by implementing a fleet management system.
IT Manager Aug 2004 – Aug 2007 ◦ [3 Years]
ROLE:
  • • Plan, develop, and manage all IT operations, systems, and support throughout the company.
  • • Direct and facilitate IT strategic and tactical planning.
  • • Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
  • • Hire and supervise a skilled team of IT professionals; guide the professional development of IT personnel.
  • • Manage budget for technology, IT services, and IT team members.
  • • Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; warranties and service agreements.
  • • Manage & support computerized machines/devices, and participate in IQ/OQ document preparation.
  • • Settle backup & disaster recovery plans and procedures.
  • • Stay informed on new or emerging trends and technologies that provide clear benefits to the business.
  • • Install and deploy needed communication frameworks that facilitate, and quicken communication between business units.
  • • Assist in the writing of RFPs, and RFQs.
  • • Plan and deploy end-user training.
ACHIEVEMENTS:
  • • Expanded datacenter and infrastructure to serve all business units.
  • • Played a key role in preparing corporate identity manual & corporate packaging manual.
  • • Eliminated the time needed in the calibration process of packaging machines by reducing varieties in sizes of medicines outer boxes.
  • • Built technical support division to solve users’ technical issues and maintain hardware, software, and services in-house as much as possible to save time & cost.
  • • Emphasized on information orientation inside the company between users, and conducted training sessions from time to time according to corporate needs.
  • • Upgraded business LAN network cabling, fiber optics, switches, routers, servers, and various network devices.
  • • Planed and installed various modules (hardware & software) across the company.
System Administrator Nov 1993 – Aug 2004 ◦ [11 Years]
ROLE:
  • • Install, configure, and administer Windows Server, Exchange, ISA, SharePoint, SQL Server.
  • • Administer domain names, websites, Active Directory, DNS, DHCP, etc.
  • • Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth
  • • Control system’s backup & recovery.
  • • Support & troubleshoot users, and manage privileges & permissions.
  • • Protect IT Systems from viruses, hacking, and spyware.
  • • Administer, and tune databases (SQL Server, Exchange, and Oracle).
  • • Oversee installed hardware and software inventory.
  • • Configure and control technical devices such as PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs, etc.
ACHIEVEMENTS:
  • • Built archiving, document control, and automated fax systems.
  • • Installed and implemented an IT strict security policy that prevented any data-leakage or time-wasting.
  • • Analyzed and developed an application using FoxPro to manage drugs accelerated stability studies for the R&D department.
  • • Computerized many processes in Production, Warehouses, Purchasing, R&D, QC, QA, and RA departments.
♦ ALMUNJED GROUP of COMPANIES

Jordan, UAE, Canada

Chief Information Officer (CIO)* Aug 2007 – Apr 2011 ◦ [4 Years]
ROLE:
  • • Lead portfolio management of the Group’ IT.
  • • Lead strategic technological planning, business initiatives, to achieve business goals.
  • • Lead ERP project implementation process at Concept FZE Dubai Co., and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
  • • Ensure and support managers to deploy IT services in their business units effectively.
  • • Develop and deploy IT budgeting for the group.
  • • Participate in the preparation of enterprise objectives to enable the processing and deployment of information.
  • • Optimize infrastructure of the IT in the group and ensure optimum utilization of the technology.
ACHIEVEMENTS:
  • • Implemented ARGUS ERP at Concept FZE, in 2009. Concept FZE is a big industrial company for dates syrup & paste based in Jebel Ali, Dubai.
  • • Built the IT infrastructure at Concept FZE Dubai.
  • • Planned networking and communication systems for Creative Tours Co., Amman.
  • • Planned networking and communication systems for Emmar Real Estate Co., Amman.
  • • Implemented billing system (Highdeal) at Syntagma Networks Co., Vancouver, Canada.
♦ DHOOK TRADING

Jordan

Computer Operator Sep 1992 – Sep 1993 ◦ [1 Year]
ROLE:
  • ▪ Perform computerized office operations, faxing, calculations, and analysis.
  • ▪ Control inventory system of goods found at the Zarqa free zone store.
♦ JAFA ELECTRONICS

Jordan

Computer Lab. Supervisor Mar 1992 – Sep 1992 ◦ [½ Year]
ROLE:
  • • Supervise, maintain & operate six computers form the company’s lab.
♦ STARS TOURISM

Jordan

Computer Supervisor Sep 1991 – Mar 1992 ◦ [½ Year]
ROLE:
  • • Perform computerized office operations, faxing, calculations, and analysis.