♦ LORE ESSENCE

Jordan

IT Consultant – Founder Jul 2014 – Now ◦ [4 Years]
ROLE:
  • Help businesses to build suitable IT infrastructure (Hardware, Software, Services, and People).
  • Provide businesses with IT consulting services on how to move IT infrastructure from cost center to strategic asset (Infrastructure Optimization).
  • Advise businesses on how to use Information Technology to meet their business objectives.
  • Help businesses to select Enterprise Resources Planning software and provide detailed roadmap on how to implement it.
  • Manage ERP implementation projects from kicking off to signing off.
  • Provide help and support to businesses in various technical aspects.
ACHIEVEMENTS:
    PROJECT: NASSIM DADA & PARTNERS CO., AMMAN – JORDAN
  • Evaluated IT infrastructure (Hardware, Software, Services, and People) then issued report of recommendations.
  • Selected suitable ERP system and suitable HRMS System.
  • Prepared RFP document for selected ERP system to be sent to implementers.
  • Analyzed and evaluated received proposals then selected ERP implementer.
  • Led implementation process of Dynamics AX 2012 R3 ERP project and HRMS project.
  • Contributed in building integration between external service & maintenance system and Dynamics AX 2012.
  • Contributed in building integration between external order taking & field force system and Dynamics AX 2012.
  • Managed after-signoff project phase to assure using all systems (ERP, HRMS, Service & Maintenance, Order Taking & Field Force) as expected by business.
  • PROJECT: ADEN REFINERY COMPANY (ARC), ADEN – YEMEN
  • Analyzed and evaluated three previously received different ERP proposals.
  • Evaluated IT infrastructure (Hardware, Software, Services, and People) then issued report of recommendations.
  • Selected suitable ERP system, and prepared roadmap of implementation.
  • Prepared RFP document for selected ERP to be sent to implementers.
  • OTHER PROJECTS
  • Provided/recommended different organizations with needed IT infrastructure and/or solutions.
♦ HIJAZI & GHOSHEH GROUP

Jordan, Emirates, Kuwait, Algeria, Turkey, Uruguay, Brazil, Australia

Group IT Manager Apr 2012 – Jun 2014 ◦ [2¼ Years]
ROLE:
  • Build IT infrastructure (Hardware, Software, Services, People) including data center to serve the group (46 companies in 5 continents).
  • Build IT infrastructure in each group company around the world.
  • Connect all group companies around the world to one data center.
  • Build Disaster Recovery site.
  • Establish central IT management to serve the group (46 companies in 5 continents).
  • Implement Dynamics AX 2012 ERP across the group (46 companies in 5 continents).
  • Build IT infrastructure in each group company around the world.
  • Build unified communication & email system across the group (46 companies in 5 continents).
  • Manage IT initiatives across group of companies.
ACHIEVEMENTS:
  • Built datacenter in Amman, Jordan designed on virtualization technology.
  • Built DR datacenter in Abu Dhabi, UAE designed on virtualization technology.
  • Built state of the art IT infrastructure in headquarter.
  • Built IT infrastructure in 14 sites around the world until date.
  • Established central IT management to serve and support all group companies.
  • Implemented central Dynamics AX 2012 R2 ERP in 5 out of 46 companies.
  • Built unified communication & email system to serve all group companies.
♦ LORE ESSENCE

Jordan

IT Consultant – Founder Apr 2011 – Apr 2012 ◦ [1 Year]
ROLE:
  • Help businesses to build suitable IT infrastructure (Hardware, Software, Services, and People).
  • Provide businesses with IT consulting services on how to move IT infrastructure from cost center to strategic asset (Infrastructure Optimization).
  • Advise businesses on how to use Information Technology to meet their business objectives.
  • Help businesses to select Enterprise Resources Planning software and provide detailed roadmap on how to implement it.
  • Manage ERP implementation projects from kicking off to signing off.
  • Provide help and support to businesses in various technical aspects.
ACHIEVEMENTS:
    PROJECT: PIONEER PHARMA CO., SULAIMANIYAH – IRAQ
  • Evaluated IT infrastructure (Hardware, Software, Services, and People) then issued report of recommendations.
  • Selected suitable ERP system, and prepared roadmap of implementation.
  • Prepared RFP document for selected ERP to be sent to implementers.
  • Analyzed and evaluated received proposals then selected ERP implementer.
  • PROJECT: CENTRAL ELECTRICITY GENERATING CO., AQABA – JORDAN
  • Implemented central GPS clock to provide accurate and synchronized time to four electricity-generating stations under different platforms (HP Unix, Windows Server 2003, 2008).
  • OTHER PROJECTS
  • Provided/recommended different organizations with needed IT infrastructure and/or solutions.
♦ UNITED PHARMACEUTICALS

Jordan

Assistant General Manager Jun 2010 – Apr 2011 ◦ [1 Year]
ROLE:
  • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.
  • Participate in preparation of enterprise objectives to enable processing and deployment of information.
  • Participate in coordination of the deployment, and management of current and future technologies.
  • Develop and deploy IT budgeting.
  • Establish Supply Chain department, unify and integrate all processes between Purchasing, Sales, Warehouses, and Production departments.
  • Control all operations influence manufacturing cycle: Supply Chain, Quality Control, Quality Assurance, and Regulatory Affairs by acting as the operations coordinator between them.
ACHIEVEMENTS:
  • Moved IT infrastructure investment of United Pharmaceuticals (UP) from basic level (cost center) to dynamic level (strategic asset) by ensuring UP’s Infrastructure Optimization (IO). This enabled UP to realize the full value of its IT infrastructure investments and established IT as a strategic business asset.
  • Involved IT in business and manufacturing taking into consideration: controlling expenditure, and developing appropriate IT capabilities.
  • Established Supply Chain department in United Pharmaceuticals and deployed integrated system between all concerned departments depending on Dynamics AX ERP.
  • Reduced materials expenditures by determining low & fast-moving materials.
  • Participated in determining 20/80 products by combining operational, financial and marketing prospects.
IS Manager Aug 2007 – May 2010 ◦ [3 Years]
ROLE:
  • Lead ERP project implementation process and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
  • Develop, implement, monitor, and control IT Policies and Procedures.
  • Perform gap analysis between business and IT strategy then develop a strategic IT planning.
  • Ensure that applicable project management practices are followed throughout project lifecycles.
  • Direct IT department and manage IT budgeting to accomplish corporate goals & objectives.
  • Review future IT plans for software & hardware requirements and calculate total cost of ownership (TCO).
  • Oversee Microsoft enterprise licensing agreement, evaluate Microsoft software annual expenditure.
  • Manage service level agreements (SLA) and monitor quality of service (QoS) provided by suppliers.
ACHIEVEMENTS:
  • Implemented Microsoft Dynamics AX ERP at United Pharmaceuticals, in 2009 in a record time by taking into consideration the multifarious aspects and complexity of pharmaceuticals industry.
  • Saved 40% of cars maintenance and fuel expenditures by implementing fleet management system.
IT Manager Aug 2004 – Aug 2007 ◦ [3 Years]
ROLE:
  • Plan, develop, and manage all IT operations, systems, and support throughout the organization.
  • Direct and facilitate of IT strategic and tactical planning.
  • Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
  • Hire, staff, and supervise a skilled team of IT professionals; help guide the professional development of IT personnel.
  • Manage budget for technology, IT services, and IT team members.
  • Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; warranties and service agreements.
  • Manage & support computerized machines/devices, and participate in IQ/OQ document preparing.
  • Settle backup & disaster recovery plans and procedures.
  • Stay informed on new or emerging trends and technologies that provide clear benefits to the business.
  • Install and deploy needed communication frameworks that facilitate, and quicken communicating between business units.
  • Assist in the writing of RFPs, RFIs, and RFQs.
  • Plan and deploy end-user training.
ACHIEVEMENTS:
  • Expanded datacenter and infrastructure to serve all business units.
  • Played key role in preparing corporate identity manual & corporate packaging manual.
  • Eliminated the time needed for packaging machines calibration process by reducing varieties in sizes of medicines outer boxes by 50%.
  • Built technical support division to solve users’ technical issues and maintain hardware, software and services in-house as much as possible to save time & cost.
  • Emphasized on information orientation inside organization between users and conducted training sessions from time to time according to corporate needs.
System Administrator Nov 1993 – Aug 2004 ◦ [11 Years]
ROLE:
  • Install, configure and administer Windows Server, Exchange, ISA, SharePoint, SQL Server.
  • Administer domain names, websites, Active Directory, DNS, DHCP etc…
  • Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth
  • Control system’s backup & recovery.
  • Support & troubleshoot users, and manage privileges & permissions.
  • Protect IT System from viruses, hacking, and spywares.
  • Administer, and tune databases (SQL Server, Exchange, and Oracle).
  • Oversee installed hardware and software inventory.
  • Configure and control technical devices such as: PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs etc…
ACHIEVEMENTS:
  • Built archiving, document controlling, and automated fax systems.
  • Installed and implemented IT strict security policy that prevented any data-leakage or time wasting.
  • Analyzed and developed an application using FoxPro to manage drugs accelerated stability studies for R&D department.
  • Computerized a lot of processes in Production, Warehouses, Purchasing, R&D, QC, QA, RA departments.
♦ ALMUNJED GROUP of COMPANIES

Jordan, UAE, Canada

Chief Information Officer (CIO)* Aug 2007 – Apr 2011 ◦ [4 Years]
ROLE:
  • Lead portfolio management for Group IT.
  • Lead strategic technological planning, business initiatives, to achieve business goals.
  • Lead ERP project implementation process in Concept FZE Dubai, and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
  • Ensure and support managers to deploy IT services in their business units effectively.
  • Develop and deploy IT budgeting for the group.
  • Participate in preparation of enterprise objectives to enable processing and deployment of information.
  • Optimize infrastructure of the IT in the group and ensure optimum utilization of the technology.
ACHIEVEMENTS:
  • Implemented ARGUS ERP at Concept FZE, in 2009. Concept FZE is a big industrial company for dates syrup & paste based in Jebel Ali, Dubai.
  • Built the IT system in Concept FZE Dubai.
  • Planned networking and communication systems for Creative Tours Co., Amman.
  • Planned networking and communication systems for Emmar Real Estate Co., Amman.
  • Implemented billing system (Highdeal) at Syntagma Networks Co., Vancouver, Canada.
♦ DHOOK TRADING

Jordan

Computer Operator Sep 1992 – Sep 1993 ◦ [1 Year]
ROLE:
  • Perform computerized office operations, faxing, calculations, and analysis.
  • Control inventory system of goods found at Zarqa free zone store.
♦ JAFA ELECTRONICS

Jordan

Computer Lab. Supervisor Mar 1992 – Sep 1992 ◦ [½ Year]
ROLE:
  • Supervise, maintain & operate six computers form company’s lab.
♦ STARS TOURISM

Jordan

Computer Supervisor Sep 1991 – Mar 1992 ◦ [½ Year]
ROLE:
  • Perform computerized office operations, faxing, calculations, and analysis.