♦ LORE ESSENCE

Jordan

IT Consultant – Founder Jul 2014 – Now ◦ [4 Years]
ROLE:
  • • Help businesses to build suitable IT infrastructure (Hardware, Software, Services, & People).
  • • Provide businesses with IT consulting services on how to move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
  • • Advise businesses on how to use Information Technology to meet their business objectives.
  • • Help businesses select ERP software and provide a detailed roadmap on how to implement it.
  • • Manage ERP implementation projects from kicking off to signing off.
  • • Provide help and support to businesses in various technical aspects.
ACHIEVEMENTS:
    PROJECT: NASSIM DADA & PARTNERS CO., AMMAN – JORDAN
  • • Evaluated IT infrastructure (Hardware, Software, Services, & People) then issued a report of recommendations.
  • • Selected a suitable ERP system and suitable HRMS System.
  • • Prepared RFP document for selected ERP system to be sent to implementers.
  • • Analyzed and evaluated received proposals then selected ERP implementer.
  • • Led the implementation process of the Dynamics AX 2012 R3 ERP project and HRMS project.
  • • Contributed to building an integration between service & maintenance system with Dynamics AX 2012.
  • • Contributed to building an integration between order taking & field force system with Dynamics AX 2012.
  • • Managed the after-signoff project phase to assure using all systems (ERP, HRMS, Service & Maintenance, Order Taking & Field Force) as expected by the business.
  • PROJECT: ADEN REFINERY COMPANY (ARC), ADEN – YEMEN
  • • Analyzed and evaluated three previously received different ERP proposals.
  • • Evaluated IT infrastructure (Hardware, Software, Services, & People) then issued a report of recommendations.
  • • Selected a suitable ERP system, then prepared a roadmap of implementation.
  • • Prepared RFP documents for selected ERP to be sent to implementers.
  • OTHER PROJECTS
  • • Provided/recommended different organizations with needed IT infrastructure and/or solutions.
♦ HIJAZI & GHOSHEH GROUP

Jordan, Emirates, Kuwait, Algeria, Turkey, Uruguay, Brazil, Australia

Group IT Manager Apr 2012 – Jun 2014 ◦ [2¼ Years]
ROLE:
  • • Build IT infrastructure (Hardware, Software, Services, & People) across the group (46 companies in 5 continents) and across the marine fleet (12 livestock shipping vessels).
  • • Build Datacenter to serve all companies of the group.
  • • Build Disaster Recovery Datacenter to serve all companies of the group.
  • • Connect all companies of the group around the world to one datacenter.
  • • Establish central IT management to serve & support group companies and marine fleet.
  • • Implement Dynamics AX 2012 ERP across the group.
  • • Build a unified communication & email system for all companies in the group.
  • • Manage IT initiatives across the group and the marine fleet.
ACHIEVEMENTS:
  • • Built Central Datacenter in the headquarter designed on virtualization technology.
  • • Built DR Datacenter in Abu Dhabi, UAE designed on virtualization technology.
  • • Built IT infrastructure in 14 sites around the world.
  • • Established central IT management to serve and support all group companies.
  • • Implemented central Dynamics AX 2012 R2 ERP in 5 out of 46 companies.
  • • Built a unified communication & email system to serve all group companies.
  • • Managed and supported information systems operated in the marine fleet (Payroll, Inventory, and Purchasing).
♦ LORE ESSENCE

Jordan

IT Consultant – Founder Apr 2011 – Apr 2012 ◦ [1 Year]
ROLE:
  • • Help businesses to build suitable IT infrastructure (Hardware, Software, Services, & People).
  • • Provide businesses with IT consulting services on how to move IT infrastructure from a cost center to a strategic asset (Infrastructure Optimization).
  • • Advise businesses on how to use Information Technology to meet their business objectives.
  • • Help businesses select ERP software and provide a detailed roadmap on how to implement it.
  • • Manage ERP implementation projects from kicking off to signing off.
  • • Provide help and support to businesses in various technical aspects.
ACHIEVEMENTS:
    PROJECT: PIONEER PHARMA CO., SULAIMANIYAH – IRAQ
  • • Evaluated IT infrastructure (Hardware, Software, Services, & People) then issued a report of recommendations.
  • • Selected a suitable ERP system, then prepared a roadmap of implementation.
  • • Prepared RFP documents for selected ERP to be sent to implementers.
  • • Analyzed and evaluated received proposals then selected ERP implementer.
  • PROJECT: CENTRAL ELECTRICITY GENERATING CO., AQABA – JORDAN
  • • Implemented central GPS clock to provide accurate and synchronized time to four electricity-generating stations under different platforms (HP UNIX, Windows Server 2003, Windows Server 2008).
  • OTHER PROJECTS
  • • Provided/recommended different organizations with needed IT infrastructure and/or solutions.
♦ UNITED PHARMACEUTICALS

Jordan

Assistant General Manager Jun 2010 – Apr 2011 ◦ [1 Year]
ROLE:
  • • Lead strategic technological planning to achieve business goals by prioritizing technology initiatives.
  • • Participate in the preparation of enterprise objectives to enable the processing and deployment of information.
  • • Participate in coordination of the deployment, and management of current and future technologies.
  • • Develop and deploy IT budgeting.
  • • Establish Supply Chain department, unify and integrate all processes between Purchasing, Sales, Warehouses, and Production departments.
  • • Control all operations that influence the manufacturing cycle: Supply Chain, Quality Control, Quality Assurance, and Regulatory Affairs by acting as the operations coordinator between them.
ACHIEVEMENTS:
  • • Moved IT infrastructure investment of United Pharmaceuticals (UP) from basic level (cost center) to dynamic level (strategic asset) by ensuring UP’s Infrastructure Optimization (IO).
  • This enabled UP to realize the full value of its IT infrastructure investments and established IT as a strategic business asset.

  • • Involved IT in business and manufacturing taking into consideration: controlling expenditure, and developing appropriate IT capabilities.
  • • Established Supply Chain department in United Pharmaceuticals and deployed an integrated system between all concerned departments depending on Dynamics AX ERP.
  • • Reduced materials expenditures by determining low & fast-moving materials.
  • • Participated in determining 20/80 products by combining operational, financial and marketing prospects.
IS Manager Aug 2007 – May 2010 ◦ [3 Years]
ROLE:
  • • Develop an IT strategy.
  • • Perform gap analysis between business and IT strategy then develop a strategic IT plan.
  • • Lead ERP project implementation process and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
  • • Develop, implement, monitor, and control IT Policies and Procedures.
  • • Ensure that applicable project management practices are followed throughout project lifecycles.
  • • Direct IT department and manage IT budgeting to accomplish corporate goals & objectives.
  • • Review future IT plans for software & hardware requirements and calculate the total cost of ownership (TCO).
  • • Oversee Microsoft enterprise licensing agreement, evaluate Microsoft software annual expenditure.
  • • Manage service level agreements (SLA) and monitor the quality of service (QoS) provided by suppliers.
ACHIEVEMENTS:
  • • Implemented Microsoft Dynamics AX ERP at United Pharmaceuticals, in 2009 in record time by taking into consideration the multifarious aspects and complexity of the pharmaceuticals industry.
  • • Saved 40% of maintenance and fuel expenditures of the car fleet by implementing a fleet management system.
IT Manager Aug 2004 – Aug 2007 ◦ [3 Years]
ROLE:
  • • Plan, develop, and manage all IT operations, systems, and support throughout the company.
  • • Direct and facilitate IT strategic and tactical planning.
  • • Research, design, and implement the appropriate technologies to support and improve corporate communications, access to information, and end-user productivity.
  • • Hire and supervise a skilled team of IT professionals; guide the professional development of IT personnel.
  • • Manage budget for technology, IT services, and IT team members.
  • • Liaise with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases; warranties and service agreements.
  • • Manage & support computerized machines/devices, and participate in IQ/OQ document preparing.
  • • Settle backup & disaster recovery plans and procedures.
  • • Stay informed on new or emerging trends and technologies that provide clear benefits to the business.
  • • Install and deploy needed communication frameworks that facilitate, and quicken communication between business units.
  • • Assist in the writing of RFPs, and RFQs.
  • • Plan and deploy end-user training.
ACHIEVEMENTS:
  • • Expanded datacenter and infrastructure to serve all business units.
  • • Played key role in preparing corporate identity manual & corporate packaging manual.
  • • Eliminated the time needed in the calibration process of packaging machines by reducing varieties in sizes of medicines outer boxes.
  • • Built technical support division to solve users’ technical issues and maintain hardware, software, and services in-house as much as possible to save time & cost.
  • • Emphasized on information orientation inside the company between users, and conducted training sessions from time to time according to corporate needs.
  • • Upgraded business LAN network cabling, fiber optics, switches, routers, servers, and various network devices.
  • • Planed and installed various modules (hardware & software) across the company.
System Administrator Nov 1993 – Aug 2004 ◦ [11 Years]
ROLE:
  • • Install, configure and administer Windows Server, Exchange, ISA, SharePoint, SQL Server.
  • • Administer domain names, websites, Active Directory, DNS, DHCP etc.
  • • Administer and plan network (LAN, WAN, WI-FI, VPN) and tune network bandwidth.
  • • Control system’s backup & recovery.
  • • Support & troubleshoot users, and manage privileges & permissions.
  • • Protect IT Systems from viruses, hacking, and spyware.
  • • Administer, and tune databases (SQL Server, Exchange, and Oracle).
  • • Oversee installed hardware and software inventory.
  • • Configure and control technical devices such as PCs, servers, routers, switches, PBXs, Time attendance devices, door security devices, CCTVs, DICTs, SANs etc.
ACHIEVEMENTS:
  • • Built archiving, document control, and automated fax systems.
  • • Installed and implemented an IT strict security policy that prevented any data-leakage or time-wasting.
  • • Analyzed and developed an application using FoxPro to manage drugs accelerated stability studies for the R&D department.
  • • Computerized many processes in Production, Warehouses, Purchasing, R&D, QC, QA, and RA departments.
♦ ALMUNJED GROUP of COMPANIES

Jordan, UAE, Canada

Chief Information Officer (CIO)* Aug 2007 – Apr 2011 ◦ [4 Years]
ROLE:
  • • Lead portfolio management of the Group’ IT.
  • • Lead strategic technological planning, business initiatives, to achieve business goals.
  • • Lead ERP project implementation process at Concept FZE Dubai Co., and oversee IT-related undertakings including clear capture of business requirements, functional deliverables, milestones, and project sign-off.
  • • Ensure and support managers to deploy IT services in their business units effectively.
  • • Develop and deploy IT budgeting for the group.
  • • Participate in the preparation of enterprise objectives to enable the processing and deployment of information.
  • • Optimize infrastructure of the IT in the group and ensure optimum utilization of the technology.
ACHIEVEMENTS:
  • • Implemented ARGUS ERP at Concept FZE, in 2009. Concept FZE is a big industrial company for dates syrup & paste based in Jebel Ali, Dubai.
  • • Built the IT infrastructure at Concept FZE Dubai.
  • • Planned networking and communication systems for Creative Tours Co., Amman.
  • • Planned networking and communication systems for Emmar Real Estate Co., Amman.
  • • Implemented billing system (Highdeal) at Syntagma Networks Co., Vancouver, Canada.
♦ DHOOK TRADING

Jordan

Computer Operator Sep 1992 – Sep 1993 ◦ [1 Year]
ROLE:
  • • Perform computerized office operations, faxing, calculations, and analysis.
  • • Control inventory system of goods found at the Zarqa free zone store.
♦ JAFA ELECTRONICS

Jordan

Computer Lab. Supervisor Mar 1992 – Sep 1992 ◦ [½ Year]
ROLE:
  • • Supervise, maintain & operate six computers form company’s lab.
♦ STARS TOURISM

Jordan

Computer Supervisor Sep 1991 – Mar 1992 ◦ [½ Year]
ROLE:
  • • Perform computerized office operations, faxing, calculations, and analysis.